Privacy Policy

Introduction

Welcome to Little Delicious. We are committed to protecting your privacy. This policy details the types of personal information we collect, how it is used, and the measures we take to ensure your personal data is handled appropriately.

Who We Are

Little Delicious is a UK-based business specialising in delivering delicious food to your doorstep. We provide a range of food delivery services.

Personal Data We Collect and Why We Collect It

We collect personal data through the following methods:

Telephone
Email
This Website

The types of personal data we collect include:

Names and contact details
Addresses
Purchase or account history
Health information (e.g., allergies)

We collect this information for the following purposes:

To provide services and goods, including delivery
For the operation of customer accounts and guarantees
To comply with legal requirements
For the health and safety of our customers.

Sub-Processor

We use third-party service providers to help us manage our business. These providers are known as sub-processors and they may process personal data on our behalf.

Our sub-processors include:

Wix: For the online ordering and checkout functionality.
Mailchimp: For email marketing

How We Use Your Data

Your information is used to:

Provide and deliver our services and products
Manage customer accounts and guarantees
Send service updates or marketing communications
Comply with legal obligations

Data Sharing

We do not sell your data to third parties. Personal information may be shared with third-party service providers who perform services on our behalf. These third parties are required to maintain the privacy and security of your personal data. We do not share personal information outside of the UK.

Data Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect it against unauthorised or unlawful access, alteration, disclosure, or destruction.

These measures include:

Encryption - We use strong encryption protocols to protect data during transmission and storage, ensuring that your personal information is secure at all times.
Access Controls - We implement strict access controls to ensure that only authorised personnel have access to your personal data. This includes the use of secure passwords, multi-factor authentication, and role-based access controls.
Regular Audits and Monitoring - We conduct regular security audits and continuously monitor our systems for potential vulnerabilities or security breaches. Any suspicious activity is promptly investigated and addressed.
Staff Training - Our staff receive ongoing training in data protection principles and security best practices to ensure that they understand the importance of protecting your personal data and are equipped to handle it responsibly.
Secure Data Disposal - We have procedures in place for the secure disposal of personal data that is no longer needed, ensuring that it is destroyed in a manner that prevents unauthorised access.

We are committed to continuously improving our data security measures to keep pace with evolving threats and to ensure that your personal data remains protected.

Your Rights

Under UKGDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise these rights, please contact us at hello@little-delicious.co.uk.

How to Complain to the ICO

If you have concerns about our information rights practices, you have the right to complain to the Information Commissioner's Office (ICO). The ICO is the UK's independent authority set up to uphold information rights.

You can contact the ICO as follows:

Website: ICO Complaints
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We encourage you to contact us first to address your concerns before reaching out to the ICO.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website or contacting you by email.

Contacting Us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at hello@little-delicious.co.uk.

Effective Date

This privacy policy is effective as of July 2024.